IT Modernization Success Story: Professional Services Case Study

How Comic Relief Reduced IT Support Costs Through Creative Infrastructure Expertise. 

The Challenge

Comic Relief, a major UK charity fighting poverty and social injustice, needed to modernize their entire IT infrastructure to better support their charitable mission while maintaining complete operational continuity during critical fundraising periods. Legacy systems were limiting their ability to serve beneficiaries effectively, scale their charitable impact, and collaborate efficiently across their organization during peak fundraising campaigns. 

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Project Goals

  1. Modernize complete IT infrastructure without any operational disruption during critical fundraising events.
  2. Improve system reliability and performance during high-traffic fundraising campaigns and donor activities. 
  3. Reduce support costs while improving content delivery reliability. 

The Solution

Since 2016, Support Partners’ Professional & Managed Services have reviewed changing Comic Relief business requirements and designed, deployed, supported, and monitored the key on-premises infrastructure components the creative teams depend upon. The Support Partners services are accessible to Comic Relief creative teams via our call center, delivering expertise on hardware and software applications from Apple, Adobe, and more. As part of this partnership Support Partners have supported Comic Relief them through an important office and migrating them to a hybrid cloud operations model to improve their business agility.

"With Support Partners, we have discovered a partner with technical and creative domain expertise who is dedicated to meeting us where we are and is agile in delivering our changing needs. I am grateful for Support Partners support to Comic Relief."

 

-Jesse Khan, Comic Relief

The Business Benefit

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Simplified creative infrastructure support enabling team focus.

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Reduced IT support costs without staffing creative experts.

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Improved business agility through hybrid cloud operations.  


 

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Enhanced content delivery reliability for fundraising campaigns.


 

This charity infrastructure success story demonstrates how managed cloud services can reduce operational costs for non-profit organizations facing similar creative technology and resource allocation challenges.